Manufacturing planner eLearning course
Situation
An app development team developed a web-based app, Digital Full Kit (DFK), to reduce the amount of time manufacturing planners spent planning work for their teams. With the app a success, senior managers needed to get their 4,000 planners to learn about and start using the app every day.
Senior managers wanted to minimize the planners’ time away from the airplanes, and the current one-hour ILT delivery method were not consistently effective, as some participants needed to retake the training. Also, classroom participant maximums have decreased by 75% due to COVID social distancing. The planners, comprised of manufacturing team leads and first line managers, were spread across three shifts and multiple US locations.
Approach
I designed and developed a 30-minute eLearning course and quick reference job aid using Storyline, Illustrator, Photoshop, After Effects, and InDesign. I used the ADDIE model by meeting with the client and SMEs to learn about the problem and goals. I wrote learning objectives, an outline, and activities and knowledge checks that aligned to the learning objectives. I also incorporated UCD practices by conducting user empathy interviews in the analysis phase and built and tested a prototype in the design phase. Based on learner feedback, the course contains no audio and is highly interactive to support the loud manufacturing environment and learner need to use the web app multiple times throughout a day.
Outcome
When learners complete the eLearning course, Introduction to Digital Full Kit, they’ll be able to describe the business case for DFK and perform the four basic functions: build a crew, create a daily plan, search for work, and view work status. Learners can also download a one-page job aid that summarizes the functions and includes a legend for key icons, serving as a quick reference in their moment of need.
Tools used: Articulate Storyline, Adobe Illustrator, Photoshop, After Effects, InDesign
Information chunking to reduce cognitive overload and progress to provide dopamine
Information chunking to reduce cognitive overload
Real setting to simulate reality and enable smooth transfer of learning
Triggers demonstrating progress and providing dopamine to learners
Real-life situations to aid learner retention and application
Feedback to get learners unstuck
Drag and drop interaction to support learning objectives
Constructive feedback to help learners identify why an answer is correct and can apply it in their work
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